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Handling escalated complaints and authorising refunds.Initial and ongoing training for every member of the team to ensure they have a genuine focus for doing what’s right for the customer.Ensuring that the team updates all internal work systems accurately in a timely manner.Supervising accurate booking of appointments to ensure engineer productivity.Supervising responses to daily emails and calls from both engineers and customers.Leading a team of 15 Customer Service Advisors.Ability to get along with people from a wide range of different background and to motivate a team to work the ability to achieve their best.Ĭustomer Service Manager – March 2017 – date.Ability to use own initiative, spot potential problems and create practical solutions.Accurate and thorough, with good attention to detail.Good commercial awareness and firm understanding of business needs and competing interests.Experience with both induction and ongoing training.

Experience giving both on-the-spot and quarterly appraisals with the ability to both give and accept constructive criticism.

A calm patient manner with the ability to handle highly charged calls and stressful situations.

Strong IT and administration skills, including fast accurate typing.

Strong customer service skills, developed both from my customer service and management roles.

Having relocated to Nottingham recently, I am looking for a full time role that is closer to home. Previously, I have had Customer Service roles in busy call centres and I have a strong understanding of how to deliver exceptional customer care. I am a Customer Service Manager with 3 years’ experience leading a team of 15 at a busy services company. Rose Cottage, 13 Down Street, Nottingham NG1 2DY